What is your refund policy?

We want you to love your purchase as much as we do, however we understand sometimes that doesn’t happen.

With proof of purchase, we will offer a full refund 30 days after purchase if item(s) are in new condition when returned. If you receive damaged items, we must be notified within 5 days of receipt with pictures so we can address with the shipping carrier.

We reserve the right to refuse a refund due to the condition of the item(s) returned.

Shipping costs will not be refunded and any return shipping costs will be the responsibility of the buyer.

With certain promotions/discounts, returns are not accepted.

Please e-mail cozycreationsdecor@outlook.com with any questions.

Where do you ship from?

We ship from Fort Mill, SC.

How long does it take to get my order?

We do our very best to package and mail out your order within 1-2 business days with exceptions listed on our website, such as holidays.  We use the USPS to ship all packages and can not guarantee a time frame in which you will receive your order.